Some Common Questions Answered

What is PCWATCHDOGS Remote Support?
.PCWatchdogs simplifies the technology experience for computer users by providing expert support to fix computer problems remotely.

What services does PCWATCHDOGS Remote Support offer?
PCWATCHDOGS Remote Support offers solutions from virus and spyware removal, increasing the speed of your computer, to troubleshooting software related issues for email and office productivity programs. We also repair Microsoft Windows issues and general technical problems.
Our certified system analysts are ready to fix your computer on demand, entirely through a secure Internet connection. This means you don't have to take your computer to a repair shop or schedule a time for someone to come into your home.

How do you provide "Remote Support"?
PCWATCHDOGS provides "Remote Support" through a secure program that allows our certified System Analysts to view your screen, diagnose your problem, and take control of the keyboard and mouse to fix the problem directly.
You can start the process by talking directly with a System Analyst through our toll-free number. You're always in full control of the online support and can easily view everything the System Analyst is doing. You can stop the entire support connection at anytime by pressing just one button.

Do I need high speed connection to get remote support?
PCWatchdogs only provides services to clients with high speed internet connections.

Is this process secure?
PCWatchdogs Remote Repair Service is absolutely secure! We take the privacy and security of your information and computer contents seriously. All of our System Analysts are Microsoft Certified, licensed, bonded and insured. Our remote connections were designed with your security in mind, including enterprise-grade encryption techniques and one-time security access codes. You are in full control during the repair process, and can stop the remote support at any time.

Can you get back into my computer after my remote support session is over?
PCWatchdogs cannot re-enter your computer after the remote session has ended.  Our System Analysts cannot access your computer unless you request online support again and exchange a security access code generated at the time of request.

What types of computers do you support?
PCWatchdogs can help fix issues related to Windows 98, ME, 2000, XP and Vista. We currently do not support Mac OS or Linux-based computers.

How long does an average support session last?
The average remote support session lasts anywhere from 45-90 minutes. However, that time may be shorter or longer depending on the type of problems you're experiencing. One flat fee of $59.00 covers the entire session. Our service is guaranteed; you will not be charged if we are unable to fix your computer problem.

Is the service guaranteed?
PCWatchdogs absolutely guarantees our services. Our 100% Guarantee policy is simple.  We promise to fix your computer problem or you pay nothing. In other words, if our System Analysts can't fix it, you don’t pay for it.

How much does it cost?
PCWatchdogs offers guaranteed remote support service for $59.00 per session/per computer. Compared to similar services offered by Geek Squad, you'll find PCWatchdogs to be just as effective and a lot more affordable.  Discounted rates are available for pre-paid plans.  Learn More

How can I pay for my service?
PCWatchdogs accepts payment by major credit card or Pay Pal online.

What if I need support at night or on the weekend?
PCWatchdogs system analysts are available 7 days a week, from 7:00 AM to 7:00 PM Pacific time and 10:00 AM to 10:00 PM Eastern time.